Communication
Definition:
Clearly and effectively exchange information, ideas, facts and opinions with persons inside and outside of an organization.
Examples of Expected Behaviors
- Effectively use public speaking and presentation skills in front of various-sized audiences
- Demonstrate verbal/non-verbal abilities, such as oral and written communication skills
- Ability to use active listening, persuasion, and influencing skills
- Effectively address and equitably resolve disagreements
- Promptly inform relevant others when needing guidance with assigned tasks
Skills examples include:
- Sales abilities
- Public speaking
- Presentation mastery (proper use of PowerPoint, Prezi, etc.)
- Speaking well (clear diction, professional)
- Writing business correspondence
- Professional email etiquette
- Phone etiquette
- Customer service
- Active listening
- Understanding body language
- Art of storytelling
- Identifying communication barriers
- Understanding your communication style and that of others
- Elevator speech
- Effective interviewing
- Negotiation skills
- Learning to be an assertive communicator but not a complainer
